What to do

When a loved one passes away, there are numerous arrangements and decisions to be made. We understand this and we know that these have to be undertaken at the most distressing and saddest time of your life. We treat families as if they were our own and we never want families to face distress and grief alone. We will be with you every step of the way personally, not only as your local undertaker but as a family friend.

If your loved one passes away in Hospital.

The Hospital staff will contact your family (Next of kin). A member of the Hospital Bereavement Team will also contact you and they will arrange for you to collect any personal effects, together with the ‘Medical Cause of Death Certificate’. They will then inform you about the procedure of how to officially register your loved ones passing. Your loved one will remain in the hospitals care until you have made arrangements with ‘Valentine & Turner’ to gently transfer your loved one into our care.

If your loved one passes away at Home, Residential Care Home or Nursing Home.

If your loved one’s passing was expected, their GP will issue the ‘Medical
Cause of Death Certificate’ and a formal notice that informs you how to officially register your loved ones passing.
If your loved one has passed away suddenly, or their GP has not seen them in 14days,the matter maybe referred to Her Majesty’s Coroner. A Coroners Officer will contact you and provide you with the relevant information.

When contacted (day or night), ‘Valentine & Turner’ will attend as soon as possible and gently transfer your loved one to our Chapel of Rest. Only when you are ready, you may contact us to arrange an appointment to make the distressing but necessary arrangements.
(We are happy to visit you in your own home or chosen location if preferred).

Contact Information:

262 High Street
Orpington
BR6 0NB

Tel: 01689 798 448
Email: info@valentineandturner.com


Opening Hours:

Mon-Fri: 9am-5pm
Sat: 9am-12pm
Sun: By Appointment

24/7 Call Out Service


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