We are a member of the National Association of Funeral Directors and subscribe to its current Code of Practice, a copy of which is available upon request. We aim to act in a professional manner and provide a courteous, sensitive and dignified service to you.

1 Quotations and Expenses

The estimate you have been provided with sets out the services we agree to supply. Such an estimate is an indication of the charges likely to be incurred based on the information and details we know at the date of the enquiry. Whilst we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration, particularly where third parties change their rates or charges.

We may not know the amount of third-party charges in advance of the funeral; however, we give you a best guide of such charges in the written estimate and confirm these prices as soon as possible. The actual amount of all the charges will be detailed and shown in the final funeral account.

If you amend your instructions, we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list.

2 Payment Policy

We require cleared funds FIVE working days before the funeral takes place. unless we have received confirmation from the company responsible for releasing funds, we reserve the right to cancel the funeral if full payment has not been made – please note we do not accept American express

3 Indemnity

You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur ( directly or indirectly including financing costs and including legal costs on a full indemnity basis ), following any breach by you of any of your obligations under these Terms.

This means that you are liable to us for losses we incur because you do not comply with these Terms. For example, we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents, we may also recover from you the fees we incur. Further details regarding these fees are available on request. We may claim those losses from you at any time and, if we must take legal action, we will ask the Court to make you pay our legal costs.

Where a funeral involves actions beyond the control of the Company and staff you are to indemnify us against any claim for loss, damage, distress or hardship following such action. This would include such things as: the backfilling of a grave by someone other than Cemetery staff, or the delay in the repatriation of the deceased caused by the failure of airport staff or the cancellation of flights.

4 GDPR

We respect the confidential nature of the information given to us and, where you provide us with personal data, we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services, we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. You have the right to know what data we hold, you can do so by applying to us in writing and paying a fee, receive copies of that data.

5 Cooling-Off Period

The Cancellation of Consumer Contracts made in the Consumer’s Home or Place of Work etc Regulations 2008 may give you the right to terminate this agreement in the cooling-off period of seven days. If you wish the performance of the agreement to which this right applies to commence before the end of the cooling-off period, you must sign the authority in the form which will be handed to you. If you exercise the right to cancel this contract during the cooling-off period, you will be required to pay a reasonable amount for goods and services already supplied.

6 Cancellation

We reserve the right to cancel, postpone or change the date of a funeral due to adverse weather conditions. After discussion with the client, and where possible, we will attempt to provide an alternative service on a day and at a time convenient to all parties, but this will be dependent upon circumstances appertaining at that time

This agreement may also be terminated before the services are delivered: (1) by us, if you fail to honour your obligations under these Terms and (2) by you communicating to us in writing, terminating your instructions.

If we or you terminate your instructions you may, depending upon the reasons for termination, be asked to pay a reasonable amount based upon the work carried out up to the time your termination is received.

7 Standards of Service & Code of Practice

The National Association of Funeral Directors’ Code of Practice requires that we provide a high-quality service in all aspects. If you have any questions or concerns about the service, we provide to you, please raise them in the first instance with our designated senior person. If that does not resolve the problem to your satisfaction, the National Association of Funeral Directors through the Funeral Arbitration Scheme (FAS) provides a low-cost dispute resolution service, as an alternative to legal action. You can contact the FAS at 618 Warwick Road, Solihull, West Midlands B91 1AA. The FAS, and how it can be accessed, is explained in the leaflet entitled “Your Right to Put It Right” made available to you and on display on our premises. The FAS provides independent conciliation and arbitration through IDRS Ltd, a wholly owned subsidiary of the Chartered Institute of Arbitrators.

All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date or time specified. Where this is the case, we will attempt to contact you in advance, using the details overleaf, and advise you of alternative arrangements.

8 Agreement

Your continuing instructions will amount to your continuing acceptance of these Terms of Business.

Your instructions will not create any right enforceable by virtue of the Contracts (Rights of Third Parties Act 1999) by any person not identified as our client.

If any of these terms are unenforceable as drafted: –

– it will not affect the enforceability of any other of these Terms; and

– if it would be enforceable if amended, it will be treated as so amended.

Nothing in these Terms restricts or limits our liability for death or personal injury.

This agreement is subject to English Law. If you decide to commence legal action, you may do so, in any appropriate UK Court.

Company Registration Number: 09445193.

VALENTINE & TURNER
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