We are a member of the National Association of Funeral Directors and subscribe to its current Code of Practice, a copy of which is available upon request. We aim to act in a professional manner and provide a courteous, sensitive and dignified service to you. 1 Quotations and Expenses The estimate you have been provided […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_et_pb_use_builder":"on","_et_pb_old_content":"
The Terms and Conditions stated below, govern and regulate your use of this website and your relationship with\u00a0Lucia Victoria Interiors. By using this website and\/or ordering goods from\u00a0Lucia Victoria Interiors\u00a0you agree to be legally bound by these Terms and Conditions, as they may be modified and posted on our website from time to time.<\/p>
Accuracy of Content<\/strong><\/p> While Lucia Victoria Interiors Ltd makes every effort to give a fair representation of the products, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic, publishing and digital media processes will allow.<\/p> Safety Regulations<\/strong><\/p> All products comply with appropriate health, safety and consumer regulations. If a product is recalled by the manufacturer for any reason, you will be contacted immediately.<\/p> Ordering<\/strong><\/p> No order submitted by you shall be deemed to have been accepted by us unless and until confirmed via email by us.<\/p> Orders are accepted at our sole discretion, but are normally accepted if the goods are available. The order reflects current pricing. We reserve the right to reject any order.<\/p> Upon submitting the order and providing us with your payment details, you shall confirm and undertake that the information provided is accurate and that you are authorised to use the payment facility and authorise us to deduct the full price of the goods including postage and packaging.<\/p> The deduction of monies from your account does not mean we have accepted your order nor does it mean that a contract has been formed between us. In the event that we reject your order, we will credit your account with the full amount deducted.<\/p> Important Checks before Ordering<\/strong><\/p> Please make sure that the furniture you have ordered will fit into your home and that our delivery van can get to your door.\u00a0 Points to look out for include twisty passages, low or narrow doorways and dog leg stairs.\u00a0 Please be aware that if we cannot deliver to your requested room we will leave the furniture at a place convenient to you. \u00a0Please note Armoires, Wardrobes, Beds, Headboards and Dining tables etc. can be heavy, extremely large, and can come in one whole piece rather than in parts. It is therefore your responsibility to contact us on 01732 844967 in order that we may advise you further before you make your purchase.<\/strong><\/p> Measuring Furniture<\/strong><\/p> It is your responsibility to measure accurately all doorways, ceiling heights and staircases, to ensure the item you are purchasing, can fit in to your home.<\/strong>\u00a0For your convenience we provide clear and approximate sizes of all our furniture on our website.\u00a0 Most of our furniture measurements\u00a0are correct,\u00a0but please be advised that measurements can\u00a0vary\u00a0slightly<\/strong>\u00a0during production.\u00a0 If you are in doubt about whether an item will fit in your room, please call our sales team on 01732 \u00a0844967, we would love to help you.<\/p> Pricing<\/strong><\/p> All prices are shown GB Pounds Sterling and are inclusive of VAT. Occasionally, due to circumstances beyond our control, it may be necessary to increase or decrease prices. We reserve the right to change the prices set out on this site without notice.\u00a0The price you pay will be the price in force at the time of your order.\u00a0 The price on your order will be validated by us as part of the acceptance procedure.\u00a0 We try to ensure prices displayed on our website are correct\u00a0at all times.\u00a0 Should a pricing error arise, we will inform you if a product\u2019s correct price is higher than that stated on your order and you may choose to either proceed with or cancel the order.<\/p> Price Match:-\u00a0 When you shop with us we want you to have the peace of mind that you are getting the best value for money. In the unlikely event that you find the same item cheaper elsewhere online, we will match their price only if:-<\/p> \u2013 The item must be publicly available for purchase on a UK based website that has a shopping facility and ability to take payment.<\/p> \u2013 The item must be \u201clike for like\u201d which means that it is brand new, the same colour, contains the same quality and quantity and has an identical manufacturer reference\u00a0number,\u00a0and in stock available for delivery.<\/p> \u2013 The price comparison must include VAT and delivery costs to the UK.<\/p> \u2013 Due to their nature, auction websites like eBay and marketplaces, like Amazon, are excluded.<\/p> \u2013 Our price match guarantee cannot be used in conjunction with any promotions or clearance offers.<\/p> \u2013 Typographical pricing errors will not be matched.<\/p> \u2013 We can only accept one price match request per item.<\/p> \u2013 This guarantee is subject to change and can be withdrawn at any time.<\/p> Interior design<\/strong><\/p> Invoices for interior design mood board\u2019s and hourly rates\/ meetings until completion will be charged accordingly.<\/p> Once you have paid for the interior design of your requirements, if you decide to not have interior design you will be charged a cancellation fee 20% of original price plus meeting charges.<\/p> Our invoice is based on agreement between yourself and the Interior Designer.\u00a0 Once payment has been made the Interior Designer will contact you to arrange a second meeting, and so on from there.<\/p> All invoices are inclusive of VAT.<\/p> All goods must be paid in full before delivery.<\/p> Availability<\/strong><\/p> All items are sold subject to availability. We will inform you as soon as possible if goods you have ordered are out of stock or will be delayed.\u00a0 Should an item be out of stock we shall reimburse your payment in full.<\/p> Inspection<\/strong><\/p> You should always inspect the goods upon receipt and check that everything specified is included.<\/p> Payment<\/strong><\/p> Lucia Victoria Interiors accepts all major debit\/credit cards. We do not accept payment by cheque, cash or postal order. Please remember that when we accept your submitted order for goods through this website, there will be a legally binding contract.<\/p> We do not store credit card details nor do we share customer details with any third parties.\u00a0 You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own, and that there are sufficient funds or credit facilities to cover the cost of any products or services.\u00a0 We reserve the right to obtain validation and verification of the authenticity of your credit and debit card details, before providing you with any products or services.<\/p> Data Protection<\/strong><\/p> We are committed to protecting your privacy. Your Personal Data will only be used to provide the information we need for billing and to process and fulfil your order.<\/p> Email Newsletter<\/strong><\/p> If you sign up to our newsletter, we may use your email address to send you information about products or services.<\/p> You can opt out at any point and you can ask for Personal Data to stop being recorded at any time.<\/p> Delivery<\/strong><\/p> Delivery of the goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. We are unable to take specific delivery details.<\/p> After your order has been received, a member of our customer services team will either email or telephone you and advise you with a guide as to the number of days\/weeks we expect the item to be received.\u00a0 If the items are in stock we will do our best to get it to your destination within 3-21 days. As your delivery date approaches and our quality control has taken place, a member of our delivery team will contact you by phone\/email to confirm exact time and date.\u00a0 Please note that we will deliver all your items in one delivery (when they are all in stock).<\/p>